COVID-19 Update
Due to the continuous development of the global epidemic and the continuous increase in shopping demand, all logistics carriers have experienced update delays, which include delays in order tracking and update, and possible delays in delivery time.
For this, we hope you allow to wait an extra 2-3 working days. Let us process the order for you. We appreciate your patience and understanding. Our top priority is to continue to provide you with contactless delivery services, so that you can shop with confidence. Hope you have a good shopping at Lidogirls!
Free Shipping
Within our delivery country or region, we will provide free delivery service for each order with a purchase of 35 US dollars.
Discreet Packaging
Your privacy is very important to us, and we understand that you may not want others to know what you ordered. Therefore, all our packages are sealed and 100% discreet. There will not be any product name or the name of our shop on the packaging. Anyone who comes into contact with your package will never know what product you are buying, and absolutely never know what is in the package or who the sender is. So please feel free to buy these products.
The order shipping time consists of two parts:
(1) Order processing time: We usually process all orders within 24-48 hours on working days, and deliver them within 48-72 hours on working days. (Weekends and holidays are not regarded as working days)
(2) Delivery time: 6-10 working days (Affected by COVID-19, logistics may be slightly delayed.)
Before transportation:
Please confirm the personal information on your order before placing an order: including but not limited to zip code, email address, your accommodation address and your number. Before the product is shipped, we can also correct the wrong information for you. However, after shipping from our warehouse, the delivery failed or returned due to personal information errors. The related expenses incurred need to be borne by the customer. (The same is true for free shipping orders.) Therefore, please confirm your personal information again before submitting the list.
During Transportation:
Once the product is shipped from our warehouse, we will inform you of the shipping information and tracking number by email. You can check and track the latest news on our website. Due to the impact of COVID, there may be a delay in the logistics update. It is recommended that you check again in two days.
After Receiving the Goods:
Please check whether your parcel is in good condition. All products shipped from us must be packaged in good condition and without any damage before shipment after inspection. You need to check whether the package is damaged after receiving the package:
(1) If the outer packaging is opened, or the outer packaging of the product is damaged;
(2) If the outer box of the product you received has obvious water stains;
In case of the above, please take photos or videos immediately as evidence, and check whether the inner packaging is damaged or lost. And make a claim to the logistics operator. If necessary, we will assist you in filing a claim.
Wrong Goods:
If you think that you have received the wrong product, please provide us with photos or videos of the product in time. Once we confirm, we will arrange for you to reissue the product within 3 working days.
If the above content cannot handle your questions about the transportation process, please feel free to contact customer service at support@lidogirls.com.
