An order can be changed only if it has not been shipped.

Before shipping, please contact lidogirls customer service and inform us that you want to change to another product.

In order to save your waiting time, please tell us the product you want to change by the way, while we operate it for you.

If the price of the product you want to exchange is higher than the original order, we will inform you to make up the difference. Once you finish it, we'll ship it for you as soon as possible.

Once your package is dispatched from our warehouse, you will receive a shipping notification and a tracking number. You can copy the tracking number and check the logistics information at https://www.17track.net/en.

If it is not feasible or if you have any questions,  please contact our customer service staff anytime. 

You will receive a confirmation email shortly after placing your order.

If you did not receive the confirmation email, please try:

☞ Please check the spam folder.
☞ Log in to your reservation to check the status of your order.

Some orders require manual processing, which may take up to 24 hours. For example, if the carrier's order system is offline. As soon as there is an update, we will notify you immediately. If you still don’t receive the confirmation email, you may have entered the wrong email address when creating the order. Check the confirmation text we sent to confirm which email address was used when booking. You can use this email address to log in to the order. After logging in, you can download the e-ticket and perform various other operations.